Ok, it needs to be said - every Product Manager that has ever said to a developer "hey, I'm just the marketing guy." or "hey, I'm not responsible for the implementation." (which, btw, are my 2 favorite lines to say to a developer) is not doing their job.
I can show you why...
TD Bank has my money in Canada, but I'm wondering if I should trust them when they have UX design like this:
Why does their search look like the cockpit of a plane?
Are they purposefully making it difficult to find them to hedge against a bank run?
Are bank addresses more difficult to find than restaurant addresses?
Why are Yelp and Google Maps able to have search boxes like this? (just enter what you're "near")
I suspect, that doing a query across all these fields, or the "join" was deemed "too expensive" by TD's development team.
That's it - I'm taking my lifesavings and buying Google stock.
1 comment:
The better question is why do you even need to visit a branch?
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